Common Shipping Questions
How long does shipping take?
Our goal is to get your items to you quickly. We use different shipping companies, depending on the size of your item, your location
My tracking information hasn’t been updated. Can you tell me when to expect my delivery?
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Tracking and delivery information is provided by our shipping carrier and our customer experience team has access to the same tracking information that you do.
If your tracking information is taking a while to update, know this is normal. Simply check back later for the most accurate delivery information.
What if I missed my delivery?
If you missed your delivery, here’s what will happen:
1. You’ll receive a delivery notice card telling you where and when you can pick up your order. For some items, the carrier will contact you to set a delivery appointment or to confirm pickup of the order.
2. Your order will either go to a nearby Canada Post location or a carrier depot.
3. When you pick up your order, make sure you bring your order number and valid photo I.D.